Userpilot Review

Userpilot is an all-in-one product growth platform that helps SaaS companies improve user onboarding, feature adoption, and customer retention without coding. It's an ideal solution for product managers, product marketers, growth teams, customer success managers, and UX designers looking to deliver personalized in-app experiences to drive key product metrics.

With Userpilot, you can easily create interactive product tours, tooltips, and in-app guides to help new users discover value faster. The tool also offers robust product analytics to track user behavior and feature usage, so you can identify opportunities for improvement.

One standout feature is the ability to collect qualitative user feedback via in-app microsurveys and NPS surveys. This allows you to gather valuable insights directly from your users to inform product decisions.

Userpilot's advanced segmentation capabilities enable you to target specific user groups with tailored experiences. You can also A/B test different in-app flows to optimize for activation, adoption, and expansion.

If you're looking for a no-code solution to fuel your product-led growth, increase user engagement, and prevent churn, Userpilot is definitely worth checking out. Its comprehensive set of features empowers teams to improve the user journey at every stage and make data-driven decisions to grow their product.

Userpilot: What Is the Product?

Userpilot is a product growth platform designed to help SaaS companies improve user activation, feature adoption, and expansion revenue. It provides tools for creating personalized in-app experiences, analyzing user behavior, and gathering feedback to optimize the user journey at every stage.

What Are Userpilot's Main Features?

Userpilot is built for product teams, marketers, and customer success professionals in SaaS companies. It helps solve challenges related to user onboarding, feature adoption, customer retention, and product-led growth by providing a no-code solution for creating in-app experiences and analyzing user behavior.

User Onboarding

Userpilot offers interactive walkthroughs, tooltips, and modals to guide new users through product features. It allows for targeted onboarding experiences based on user segments, helping reduce time-to-value and improve activation rates.

Product Analytics

The platform provides robust analytics features, including user behavior tracking, feature usage analysis, and custom event tracking. This allows teams to understand how users interact with their product and make data-driven decisions for improvements.

User Feedback

Userpilot includes tools for collecting qualitative feedback through in-app microsurveys and NPS surveys. This feature helps teams gather insights directly from users to inform product development and improve customer satisfaction.

Segmentation and Targeting

The platform offers advanced user segmentation capabilities, allowing teams to create targeted experiences and analyze behavior based on user attributes, in-app actions, or custom events.

A/B Testing

Userpilot's native split-testing features enable teams to experiment with different in-app experiences, measure their impact on key metrics, and optimize for better results.

Feature Tagging and Adoption Tracking

Teams can use Userpilot to tag features within their product and track adoption rates. This helps identify underutilized features and create targeted campaigns to boost usage.

Userpilot Pricing

Userpilot offers three main pricing tiers: Starter, Growth, and Enterprise. The Starter plan begins at $249/month when billed annually, making it suitable for smaller teams or those just getting started with product analytics and user engagement. For growing companies needing more advanced features, the Growth plan starts at $799/month billed annually. Enterprise pricing is custom and designed for large organizations with complex needs. View pricing details

Starter Plan

$249/month (billed annually) or $299/month (billed monthly). Includes up to 2,000 Monthly Active Users, basic user engagement features, and NPS surveys.

Growth Plan

From $799/month (billed annually). Offers custom Monthly Active User limits, more advanced analytics, and additional features like in-app surveys and resource centers.

Enterprise Plan

Custom pricing. Includes all Growth features plus premium integrations, advanced security features, and customized support options.

Userpilot Capterra Review Summary

Userpilot receives overwhelmingly positive reviews on Capterra. Users praise its flexibility, effectiveness for user onboarding, and excellent customer support. The tool maintains a high rating of 4.6 out of 5 stars based on over 50 reviews.

• Link to Reviews

Pros

• Flexible and customizable for creating contextual user onboarding workflows
• Effective for improving product adoption in SaaS products
• Excellent customer support with quick and personalized solutions
• "Great tool to onboard users in a SaaS product. It's really flexible tool, so you can create workflows that are contextual and effective." - Source

Cons

• Pricing may be a concern for some users (starting at $249/month)
• Learning curve for utilizing all features effectively

"Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies." - Source

Userpilot would be an excellent choice for SaaS companies looking to improve user onboarding and product adoption, especially those who value customization and are willing to invest in a comprehensive solution. However, smaller startups or businesses with limited budgets might find the pricing challenging.

Userpilot G2 Review Summary

Userpilot receives predominantly positive reviews on G2. Users praise its user-friendliness, ease of implementation, and effective onboarding flows. The tool is highly regarded for its functionality and customer support.

• Link to Reviews

Pros

• User-friendly interface
• Easy implementation
• Effective onboarding flows
• Great product enhancements based on user feedback
• Superior customer support

"Userpilot is superior to other products in the sense that it is user-friendly in nature, and of ease in implementation. Onboarding flows proved to be a simple ..." Source

Cons

• Some users find competing products easier to use and administer
• Potential learning curve for advanced features

"Reviewers found UserGuiding easier to use, set up, and administer." Source

Userpilot would be an excellent choice for SaaS companies looking to improve user onboarding and engagement. However, businesses seeking the absolute easiest-to-use solution might want to compare it with alternatives.

Reddit Review Summary

The sentiment around UserPilot is generally positive, with users praising its affordability and ease of use compared to competitors. However, some users mention exploring alternatives or note that it may not be suitable for all situations.

Pros

• Affordable and easy to use compared to alternatives like Pendo
• Better than relying on dev sprint cycles for creating product tours
• "We started on Pendo but UP was much easier to use. Great support as well." - Reddit user

Cons

• May have bugs and be incomplete for some advanced features
• Some users prefer alternatives like Userflow for in-app guides and walkthroughs
• "As a Pre-revenue SaaS, I chose HelpHero because it got us most of what we needed for $55/month." - Reddit user

UserPilot appears to be a good fit for companies looking for an affordable and user-friendly onboarding tool, especially those wanting to reduce reliance on development teams. However, it may not be the best choice for pre-revenue startups or those needing more advanced features.

Userpilot

• LinkedIn URL

Userpilot has over 13,000 followers on LinkedIn. The company is described as a leading product growth platform that helps over 1,000 product teams increase user adoption, feature discovery, and boost in-app engagement. They provide intuitive low-code tools that enable teams to automatically capture feature usage, understand user behavior, and drive product-led growth. No specific pros or cons were mentioned in the available LinkedIn information.

Userpilot's TrustPilot Reviews

The sentiments for Userpilot are generally positive, with users praising its functionality and ease of use. However, TrustPilot reviews are not directly available, so this summary is based on reviews from other platforms.

Link to Reviews

Pros

• User-friendly interface and no-code functionality
• Excellent customer support
• Powerful product adoption and user onboarding features

"Userpilot is AMAZING." - G2 Video Review

Cons

• The content creation plugin can be somewhat clunky
• Pricing may be high for smaller businesses
• Limited customization options for some features

"The plugin for creating content is a bit clunky" - TrustRadius Review

Userpilot would be an excellent choice for medium to large businesses looking to improve user onboarding and product adoption. However, smaller companies or those with limited budgets might find it less suitable due to its pricing structure.

Who Userpilot Is Best For

Userpilot is an ideal solution for SaaS companies looking to improve user onboarding, feature adoption, and overall product growth. It caters to a wide range of teams involved in the go-to-market strategy, including:

Product Management: Userpilot empowers product managers to create personalized in-app experiences without relying on development resources. This allows for faster iteration and optimization of user onboarding flows, feature announcements, and in-app guidance.

Product Marketing: With Userpilot, product marketers can effectively communicate new features, updates, and value propositions directly within the product. This targeted approach helps drive feature adoption and reduces churn.

Growth Teams: Userpilot's analytics and user segmentation capabilities enable growth teams to identify opportunities for expansion and optimize the user journey. By tracking user behavior and engagement, teams can make data-driven decisions to improve activation, retention, and revenue.

Customer Success & Support: Userpilot allows customer success and support teams to proactively assist users with in-app messages, guides, and resource centers. This reduces support tickets and helps users achieve their desired outcomes more efficiently.

UX & Design: Userpilot's no-code builder and customization options give UX and design teams the flexibility to create beautiful, branded in-app experiences that seamlessly integrate with their product's UI.

Userpilot is suitable for small to medium-sized SaaS companies, as well as larger enterprises with multiple products or complex user journeys. The tool's scalability and flexibility make it adaptable to the needs of various team sizes and structures.

• For smaller teams (5-20 members), Userpilot offers an affordable way to implement user onboarding and drive product adoption without overburdening limited resources.
• Mid-sized teams (20-100 members) can leverage Userpilot's advanced features and integrations to create more sophisticated, data-driven in-app experiences.
• Enterprise teams (100+ members) can benefit from Userpilot's custom plans, which include premium support, security features, and the ability to scale across multiple products or business units.

Ultimately, Userpilot is best suited for SaaS companies that prioritize user experience, product growth, and cross-functional collaboration. By providing a centralized platform for creating and managing in-app experiences, Userpilot enables go-to-market teams to work together more effectively and drive better outcomes for their users and their business.

Final Thoughts

Userpilot is a comprehensive product growth platform that empowers SaaS companies to improve user onboarding, feature adoption, and customer retention without relying on development resources. Its no-code builder, advanced analytics, and user segmentation capabilities make it an ideal solution for product managers, marketers, growth teams, customer success professionals, and UX designers looking to drive product-led growth.

While the pricing may be a concern for smaller startups or businesses with limited budgets, Userpilot's flexibility, effectiveness, and excellent customer support make it a worthwhile investment for companies serious about optimizing the user journey and growing their product. Its positive reviews on Capterra, G2, and Reddit further validate its value in helping SaaS companies create personalized in-app experiences that boost engagement, reduce churn, and increase revenue.

If you're looking for a powerful, user-friendly tool to fuel your product growth and create a more seamless user experience, Userpilot is definitely worth considering. Its comprehensive feature set and scalability make it adaptable to the needs of various team sizes and structures, from small startups to large enterprises.