Benefit-driven tagline: Transform your customer engagement with Userlike. Seamlessly integrate omnichannel communication and boost lead generation and support efficiency.

What is Userlike?

Userlike is a comprehensive live chat and messaging platform designed to enhance customer engagement and support. It allows businesses to connect with their customers across multiple channels, including website chat, WhatsApp, SMS, Facebook Messenger, Telegram, and Instagram. The tool consolidates all customer interactions into a single, unified inbox, making it easier for support agents to manage and respond to queries efficiently.

With Userlike, businesses can leverage AI-powered chatbots to provide instant responses to common queries, ensuring 24/7 customer support. The platform also offers features like live translation, video calling, and file sharing to cater to diverse customer needs. Userlike’s focus on data privacy and GDPR compliance ensures that all customer data is securely managed and stored.

The Go-to-Market Challenges Userlike Solves

Userlike addresses several key challenges faced by businesses in engaging and supporting their customers:

1. Disjointed customer communication across channels
   • Without a unified platform, interactions are scattered across various channels.
   • Difficult to track context and provide seamless support.
   • Userlike centralizes conversations from multiple channels into a single inbox.
2. Engaging website visitors to generate leads
   • Many visitors browse without taking action, missing potential leads.
   • Userlike enables proactive engagement through automated chatbot messages and real-time live chat.
   • Captures visitor details and guides them towards conversion.
3. Providing instant, 24/7 customer service
   • Customers expect quick responses, even outside business hours.
   • Hiring 24/7 support staff can be costly.
   • Userlike’s AI chatbots handle common queries instantly, routing complex issues to human agents.
4. Inefficiencies in support agent workflows
   • Support teams struggle with high volumes of repetitive queries.
   • Lack of automation leads to longer resolution times and inconsistent responses.
   • Userlike offers chatbot building, knowledge base integration, and automated workflows to boost agent productivity.
5. Ensuring privacy and compliance for customer data
   • Businesses need to adhere to strict data privacy regulations like GDPR.
   • Userlike is GDPR-compliant and hosts all data securely in Germany.
   • Helps businesses protect sensitive customer information and build trust.

In summary, Userlike solves critical problems around omnichannel communication, lead generation, customer support efficiency, and data privacy, enabling businesses to deliver superior customer experiences.

The Benefits of Userlike

Increase Conversions with Real-Time Customer Communication

• Engage visitors proactively with live chat to guide them through the sales funnel.
• Answer questions immediately to overcome objections and nudge them closer to purchase.
• Provide personalized product recommendations based on customer needs uncovered via live chat.

Deliver Efficient, High-Quality Customer Support

• Allow customers to reach out instantly via their preferred channels like live chat, chatbots, WhatsApp, etc.
• Empower agents with a unified inbox to manage all customer conversations in one place.
• Use canned responses, chatbots, and other automation to handle repetitive queries efficiently.

Gain Valuable Customer Insights

• Learn about customer pain points, objections, and desires straight from live conversations.
• Identify common questions or issues to improve self-service support resources.
• Analyze chat transcripts to uncover voice of customer insights that inform product development and marketing.

Improve Customer Satisfaction and Loyalty

• Provide fast, convenient support that resolves issues on first contact.
• Offer a personalized, human touch with live chat that builds customer relationships.
• Proactively reach out after purchases to thank customers and offer additional assistance.

Integrate Seamlessly with Your Existing Tech Stack

• Connect Userlike with your CRM, help desk, analytics, and other business tools.
• Get a 360-degree view of the customer by unifying data from Userlike with other touchpoints.
• Trigger personalized marketing campaigns based on chat behavior and other attributes.

User Reviews of Userlike

G2 Reviews

• Overall Rating: 4.4/5
• Top Competitors: Intercom, LivePerson, LiveChat

Positive Quotes:

1. "I was totally impressed with how quickly and efficiently I was up and running. Then I noticed how many features were available to me that I will want to take advantage of." - Randy R. [5/5]
2. "AI Power and Ease of Use" - Nello P. [4/5]
3. "The UI is simple yet effective, it has many useful features and it is easy to implement it in our operations." - Nello P. [4/5]

Concerns:

• Learning Curve
• Expensive

General Sentiment:

• Positive Reviews:
  • Quick setup and efficient onboarding.
  • Powerful AI capabilities.
  • Simple yet effective UI with useful features.
• Negative Reviews:
  • Steep learning curve for new users.
  • Higher cost compared to some competitors.

Read more reviews on G2

Reddit Reviews

• Overall Sentiment: Generally positive, with users praising its ease of use and effective customer support features.
• Read more on Reddit

Integrations and Compatibility

Userlike integrates with several popular tools, including:

• CRMs: Salesforce, HubSpot
• Help Desks: Zendesk, Freshdesk
• Marketing Tools: Marketo, Mailchimp
• E-commerce Platforms: Shopify, WooCommerce
• Analytics: Google Analytics

It also offers an open API for custom integrations.

What to Use Userlike With

Here are some other popular B2B SaaS marketing tools that complement Userlike well:

1. Copy.ai Workflows: Automates content creation, lead enrichment, sales outreach, and more.
2. HubSpot: Inbound marketing, sales, and service platform for a unified view of the customer journey.
3. Salesforce: Leading CRM platform for seamless sales, service, and marketing operations.
4. Marketo: Marketing automation platform for engaging customers across channels and measuring impact.
5. Amplitude: Product analytics platform to understand user behavior and make data-driven decisions.

Userlike FAQ

What does Userlike do?

Userlike is an omnichannel live chat and messaging platform that enables businesses to communicate with website visitors and customers across multiple channels, including website chat, WhatsApp, SMS, Facebook Messenger, Telegram, and Instagram. It offers a unified inbox, AI chatbots, live translation, video calling, file sharing, and more to enhance customer engagement and support.

How easy is it to set up Userlike?

Setting up Userlike is relatively straightforward and does not require extensive technical expertise. The platform provides detailed documentation and guides to help users get started. On average, businesses can go live with Userlike within a few hours to a couple of days, depending on their specific requirements and integrations.

What makes Userlike different from other similar tools?

Userlike differentiates itself through its strong focus on data privacy (GDPR-compliant, data hosted in Germany), integration with advanced AI language models like GPT-4 for intelligent chatbots, and support for a wide range of messaging channels beyond traditional website chat. It also offers unique features like live translation and video calling.

Can Userlike integrate with other tools and platforms?

Yes, Userlike offers native integrations with popular CRM, help desk, analytics, and e-commerce platforms. It also provides an open API for developers to build custom integrations with other tools in their tech stack.

What are the pricing plans for Userlike? Are there any hidden fees?

Userlike offers several pricing tiers to cater to businesses of different sizes and needs. The plans are transparently priced, with no hidden fees. Detailed information on each plan's features and costs can be found on their pricing page. Additional charges may apply for certain add-ons or exceeding usage limits.

Is there a free trial available, and what features are included?

Yes, Userlike offers a 14-day free trial that includes access to all features of the Team plan. No credit card information is required to start the trial.

Does Userlike offer customer support?

Userlike provides customer support through live chat, email, and a comprehensive knowledge base. Support is available during business hours (CET), with premium support options for enterprise customers.

Who is Userlike ideally suited for?

Userlike is ideal for businesses of all sizes across various industries that want to improve customer engagement, lead generation, and support through live chat and messaging. It is particularly well-suited for companies that value data privacy, require multi-channel communication, and seek to leverage AI-powered chatbots for efficient customer service.