SurveyMonkey Review

SurveyMonkey is a powerful online survey and forms platform that makes it easy for businesses, researchers, and individuals to create professional surveys, reach their target audience, and gain actionable insights from the collected data.

With its user-friendly interface and AI-powered features, SurveyMonkey simplifies the process of crafting effective surveys. The SurveyMonkey Genius tool provides intelligent suggestions on question wording, survey structure, and design to help users create surveys that maximize response rates and data quality, even if they have no prior experience.

One of SurveyMonkey's standout features is its extensive library of expert-written survey templates. These customizable templates cover a wide range of use cases, including customer satisfaction, employee engagement, event feedback, and market research. This allows users to quickly set up professional surveys without starting from scratch.

SurveyMonkey also offers advanced logic and branching capabilities, enabling users to create personalized survey experiences tailored to each respondent. This ensures that the collected data is highly relevant and insightful.

For those conducting market research, SurveyMonkey provides access to a diverse global survey panel of over 335 million people. This makes it easy to gather responses from specific demographics or target audiences, ensuring that the insights gained are representative and reliable.

Once the survey responses are collected, SurveyMonkey's comprehensive analytics and reporting features allow users to quickly make sense of their data. With automatic insights, custom reports, and data visualization tools, extracting meaningful insights from survey results is a breeze.

Whether you're a small business owner looking to gauge customer satisfaction, a HR professional seeking employee feedback, or a researcher in need of a robust data collection tool, SurveyMonkey offers a user-friendly and feature-rich solution. Its AI-powered tools, expert templates, and global reach make it an excellent choice for anyone looking to gather high-quality insights through online surveys and forms. Here is a concise summary of SurveyMonkey's key features in the requested format:

SurveyMonkey: What Is the Product?

SurveyMonkey is an online survey and forms platform that allows users to create, distribute, and analyze surveys and collect responses.

What Are SurveyMonkey's Main Features?

SurveyMonkey is built for businesses, researchers, and individuals who need to gather feedback and data through surveys and forms. It helps users create professional surveys, reach their target audience, and gain actionable insights from the responses.

AI-Powered Survey Creation

SurveyMonkey Genius uses AI to help users build better surveys faster. It provides intelligent suggestions for question wording, survey structure, and design to maximize response rates and data quality.

Expert-Written Templates

The platform offers a wide range of pre-built survey templates designed by experts for various use cases like customer satisfaction, employee engagement, and market research. These templates can be customized to fit specific needs.

Advanced Logic and Branching

SurveyMonkey provides powerful logic features like question skip logic, advanced branching, and custom variables. These allow users to create personalized survey experiences and collect more relevant data from respondents.

Global Survey Panel

Users can access a diverse panel of over 175 million people worldwide to gather responses from specific demographics or target audiences, making it easier to conduct market research and gather representative data.

Comprehensive Analytics

The platform offers robust analysis tools including automatic insights, custom reports, and data visualization features. These help users quickly understand survey results and extract meaningful insights from their data.

SurveyMonkey Pricing

SurveyMonkey offers three main pricing tiers for teams: Team Advantage, Team Premier, and Enterprise. These plans are designed to provide collaborative survey tools with increasing features and capabilities. Pricing is based on annual billing and starts at 3 users. View pricing details

Team Advantage

$25 per user per month (billed annually). Includes 50,000 responses per year, collaborative features, and basic customization options.

Team Premier

$75 per user per month (billed annually). Includes 100,000 responses per year, advanced features like multilingual surveys, and phone support.

Enterprise

Custom pricing. Offers unlimited surveys and questions, HIPAA compliance, API access, and dedicated customer success manager.

SurveyMonkey Capterra Review Summary

SurveyMonkey receives overwhelmingly positive reviews on Capterra. Users praise its ease of use and variety of features, even in the free version.

• Link to Reviews

Pros

• Quick and easy survey creation
• Variety of quality features in the free version
• User-friendly interface

"Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features..." Source

Cons

• Limited customization options in free version
• Pricing can be high for advanced features

"From initial meeting to onboarding and implementation, the whole experience has been great. The usability and functionality of the tool is second to none." Source

SurveyMonkey is an excellent choice for individuals and businesses looking for an intuitive survey tool with robust features. However, those requiring extensive customization or advanced features may need to consider the higher-priced plans.

SurveyMonkey G2 Review Summary

SurveyMonkey receives overwhelmingly positive reviews on G2. Users praise its user-friendliness, customization options, and powerful features for creating and distributing surveys.

• Link to Reviews

Pros

• Extremely user-friendly, even for those with limited technical experience
• Customizable surveys with drag-and-drop functionality
• Robust reporting and dashboard features
• Wide range of survey types and question formats

"SurveyMonkey is incredibly user-friendly, allowing even those with limited technical experience to create and distribute surveys quickly." - G2 SurveyMonkey Reviews

Cons

• Some advanced features may require a higher-tier plan
• Pricing can be expensive for small businesses or individual users

"Survey Monkey has a wealth of tools that allow you to fully customize your surveys. Data Trends and summaries are easy to use and great for at-a-glance review." - G2 Birdeye vs. SurveyMonkey Comparison

SurveyMonkey is an excellent choice for businesses of all sizes looking for a comprehensive survey tool with robust features and ease of use. However, smaller organizations or individuals with limited budgets may find the pricing for advanced features challenging.

Reddit Review Summary

SurveyMonkey receives predominantly negative reviews on Reddit. Users frequently complain about misleading pricing, limited free features, and potential scams associated with the platform.

Pros

• Suitable for creating and hosting surveys
• Considered "pretty awesome" by some users

"SurveyMonkey is pretty awesome as is." - Reddit user

Cons

• Misleading free plan with limited response viewing
• Expensive pricing for key features
• Potential for spam and bot responses in paid surveys

"It's a scam. There is no free plan, they only let you view 10 survey responses, and they do not make this clear when you are setting up your first survey." - Reddit user

SurveyMonkey may be suitable for businesses or researchers with larger budgets who need advanced survey features. However, it's not recommended for individuals or small businesses looking for free or low-cost survey solutions due to its limited free plan and expensive pricing structure.

SurveyMonkey

• LinkedIn URL

SurveyMonkey is a global leader in online surveys and forms with over 239,900 followers on LinkedIn. The company provides tools for creating surveys, collecting responses, and generating insights. Their LinkedIn presence showcases job opportunities, company culture, and educational resources on survey design and analysis. SurveyMonkey offers integrations with social media platforms and other tools like LinkedIn Ads to expand survey reach and data collection capabilities.

SurveyMonkey's TrustPilot Reviews

The sentiments for SurveyMonkey on TrustPilot are generally mixed, with both positive and negative reviews. Users appreciate its ease of use and functionality, but some express frustration with pricing and customer service.

Link to Reviews

Pros

• User-friendly interface
• Extensive customization options
• Variety of question types
• Flexible survey creation
• "I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless." Source

Cons

• Pricing concerns for advanced features
• Customer service issues
• Limited functionality in free version
• "Overall: SurveyMonkey had a lot of great options for creating custom forms and surveys that I could easily link to my site or send via email. The data ..." Source

SurveyMonkey would be a good choice for individuals or businesses looking for an easy-to-use survey tool with a range of customization options. However, it may not be ideal for those on a tight budget who need advanced features, or for users who prioritize responsive customer support.

Who SurveyMonkey Is Best For

SurveyMonkey is an excellent choice for mid-sized to large businesses and organizations that need a robust, feature-rich survey platform. It's ideal for marketing, product, and customer experience teams looking to gather insights and feedback at scale.

For go-to-market teams, SurveyMonkey offers a suite of tools to help validate product-market fit, conduct market research, and measure customer satisfaction. The platform's advanced logic features, customization options, and ability to handle large volumes of responses make it well-suited for teams launching new products or expanding into new markets.

SurveyMonkey's collaborative features and user management capabilities also make it a good fit for larger go-to-market teams with multiple stakeholders. The Team Premier and Enterprise plans allow for seamless collaboration, with options to control access and permissions across the organization.

Smaller teams or startups with limited budgets may find SurveyMonkey's pricing to be a barrier, as many of the advanced features are only available on the higher-tier plans. However, for established businesses with dedicated market research or customer insights functions, the investment in SurveyMonkey's powerful tools can yield valuable data to inform go-to-market strategies.

Ultimately, SurveyMonkey is best for organizations that prioritize data-driven decision making and are willing to invest in a premium survey solution. Its ease of use, extensive feature set, and ability to handle complex survey projects make it a top choice for go-to-market teams looking to gain a competitive edge through customer and market insights.

Final Thoughts

SurveyMonkey is a powerful, feature-rich survey platform that simplifies the process of gathering insights and feedback at scale. Its user-friendly interface, AI-powered survey creation tools, and extensive library of expert-written templates make it an excellent choice for businesses and organizations looking to collect high-quality data with ease.

With advanced logic and branching capabilities, a global survey panel, and comprehensive analytics, SurveyMonkey enables users to create personalized survey experiences, reach their target audience, and quickly extract meaningful insights from the collected data.

While SurveyMonkey's pricing may be a barrier for smaller teams or those with limited budgets, its robust feature set and ability to handle complex survey projects make it a worthwhile investment for established businesses, particularly those with dedicated market research or customer insights functions.

Overall, SurveyMonkey is an ideal solution for go-to-market teams, researchers, and organizations that prioritize data-driven decision making and are seeking a reliable, user-friendly survey platform to help them gain a competitive edge through customer and market insights.