Unlock powerful insights and make informed decisions with SurveyMonkey. Create, distribute, and analyze surveys effortlessly.

What is SurveyMonkey?

SurveyMonkey is a comprehensive online survey tool designed to help businesses and organizations collect valuable data and insights. It offers a user-friendly interface, making it easy for anyone to create and distribute surveys without needing technical skills.

With SurveyMonkey, you can gather feedback from customers, employees, and other stakeholders quickly and efficiently. The platform provides various customization options and expert templates to cater to different survey needs. Its robust set of analytics tools allows users to derive meaningful insights from the collected data.

The Go-to-Market Challenges SurveyMonkey Solves

SurveyMonkey addresses several key challenges for businesses and organizations aiming to collect data and insights:

1. Gathering Feedback and Opinions at Scale
   • Quickly create and distribute surveys to large audiences.
   • Cost-effective data collection from various stakeholders.
2. Simplifying Survey Creation and Distribution
   • Intuitive drag-and-drop builder requiring no technical skills.
   • Multiple distribution channels including email, website, and social media.
   • Library of expert templates for common survey use cases.
3. Analyzing Data to Derive Actionable Insights
   • Real-time results and reporting.
   • Data visualization tools for trend identification.
   • AI-powered insights and recommendations.
4. Streamlining Data Collection Workflows
   • Integrations with tools like Salesforce, Marketo, and Slack.
   • Automation of survey distribution and follow-up tasks.
   • Secure collection of payments and sensitive data.
5. Enabling Data-Driven Decision Making
   • Empowering informed decisions based on feedback.
   • Validating ideas and identifying areas for improvement.
   • Centralized platform for data collection and analysis.

By solving these challenges, SurveyMonkey helps organizations efficiently gather, analyze, and act on valuable insights from their target audiences.

The Benefits of SurveyMonkey

Gain Valuable Customer Insights

• Easily create surveys to collect feedback.
• Use advanced logic and question types.
• Analyze results with built-in tools.

Test Product/Market Fit

• Validate product ideas and feature prioritization.
• Identify key use cases and value propositions.
• Iterate on positioning and messaging.

Improve Customer Experience

• Measure NPS and customer satisfaction.
• Identify drivers of loyalty and areas for improvement.
• Demonstrate commitment to customer success.

Make Data-Driven Decisions

• Integrate survey data with CRM tools.
• Inform product roadmaps and GTM strategy.
• Benchmark progress and track initiatives.

Increase Productivity

• Centralize feedback collection.
• Automate survey distribution and reporting.
• Collaborate on insights and next steps.

User Reviews of SurveyMonkey

G2 Reviews

• Overall Rating: 4.4/5
• Top Competitors: Qualtrics, SurveyGizmo, Typeform

Positive Quotes

1. "Surveys are quick and easy to do for many companies' needs" Verified User ⭐⭐⭐⭐⭐
2. "SurveyMonkey's intuitive user interface and extensive customization options for surveys are what I like best." Verified User ⭐⭐⭐⭐
3. "I like that we can be anywhere and still provide input to change how products are made." Treyanna B. ⭐⭐⭐⭐⭐

Concerns

• Limitations in features
• Expensive pricing
• Survey issues
• Limited questions and customization

General Sentiment: Mostly positive with some concerns about limitations and cost.

Positive Reviews

• Easy survey creation
• Intuitive interface
• Customization options

Negative Reviews

• Feature limitations
• High cost
• Survey issues

Read more on G2

Reddit Reviews

Overall Sentiment: Mixed reviews with positive feedback on usability but concerns about cost.

Most Relevant Resource

Integrations and Compatibility

SurveyMonkey integrates with a wide range of tools and platforms:

1. Microsoft integrations
2. Salesforce
3. ServiceNow
4. Workday
5. User Interviews
6. Microsoft Entra
7. Google Sheets
8. Stormboard
9. ODBC
10. ServiceNow IntegrationHub

These integrations enable seamless data flow into key business applications and processes.

SurveyMonkey FAQ

What does SurveyMonkey do?

SurveyMonkey is an online survey platform for creating, distributing, and analyzing surveys, polls, and quizzes.

How easy is it to set up SurveyMonkey?

Setting up SurveyMonkey is quick and easy with its user-friendly interface.

What makes SurveyMonkey different from other similar tools?

SurveyMonkey offers comprehensive features, ease of use, and wide integrations.

Can SurveyMonkey integrate with other tools and platforms?

Yes, it integrates with many popular applications like Salesforce, Marketo, and Slack.

Does SurveyMonkey offer customer support?

Yes, through email, live chat, and a comprehensive knowledge base.

Who is SurveyMonkey ideally suited for?

SurveyMonkey is ideal for businesses and organizations of all sizes, especially marketing teams, HR departments, product managers, and market researchers.