Smartsheet Review

Smartsheet is a versatile work management platform that empowers teams and organizations to streamline their projects, automate workflows, and scale their solutions effectively. With its intuitive interface and powerful features, Smartsheet caters to the needs of project managers, team leaders, and businesses of all sizes.

One of Smartsheet's key strengths is its ability to centralize information, enhance collaboration, and provide real-time visibility into project progress. By combining the familiarity of spreadsheets with advanced project management capabilities, Smartsheet offers a user-friendly solution for teams to plan, track, and execute their work efficiently.

Smartsheet's multiple view options, including grid, Gantt chart, and card views, allow users to visualize and manage their projects in the most suitable format. This flexibility ensures that teams can align their work styles and maintain clarity throughout the project lifecycle.

The platform's dashboard feature provides a comprehensive overview of project status, key metrics, and critical information. With customizable dashboards, users can quickly identify bottlenecks, track progress, and make informed decisions based on real-time data.

Smartsheet's automation capabilities are another standout feature, enabling users to streamline repetitive tasks and workflows. By reducing manual effort and minimizing errors, automation helps teams focus on high-value activities and increase their overall productivity.

For organizations looking to optimize resource allocation and prevent team burnout, Smartsheet's resource management functionality is a valuable asset. It allows managers to track team members' workloads, ensuring projects are adequately staffed and resources are utilized effectively.

Smartsheet also offers a wide range of integrations with popular business tools and applications. This seamless connectivity enables users to create a cohesive work environment, synchronize data across platforms, and leverage their existing tech stack to its fullest potential.

In summary, Smartsheet is an ideal solution for teams and organizations seeking to streamline their work management processes, enhance collaboration, and drive project success. With its user-friendly interface, powerful features, and extensive integrations, Smartsheet empowers users to work smarter, faster, and more efficiently.

Smartsheet: What Is the Product?

Smartsheet is a flexible work management platform designed for teams and organizations to plan, track, automate, and manage their work more effectively. It combines spreadsheet-like interfaces with powerful project management and collaboration features to help streamline workflows and improve productivity across various business functions.

What Are Smartsheet's Main Features?

Smartsheet is built for project managers, team leaders, and organizations looking to enhance their work management processes. It helps solve common challenges in the go-to-market space by providing tools for project planning, resource allocation, task tracking, and team collaboration. Smartsheet enables users to centralize information, automate workflows, and gain real-time visibility into project progress and team performance.

Views

Smartsheet offers multiple views to interact with data, including grid, Gantt chart, and card views. This flexibility allows users to visualize and manage their work in the most suitable format for their specific needs, enhancing project clarity and team alignment.

Dashboards

The dashboard feature provides a high-level overview of project status, key metrics, and important information. Users can create customized dashboards to track progress, identify bottlenecks, and make data-driven decisions quickly.

Automation

Smartsheet's automation capabilities allow users to streamline repetitive tasks and workflows. This feature helps reduce manual work, minimize errors, and increase overall efficiency in project management and team collaboration processes.

Resource Management

The resource management feature enables better allocation and tracking of team members' workloads. It helps managers optimize resource utilization, prevent burnout, and ensure projects are adequately staffed.

Integrations

Smartsheet offers numerous integrations with popular business tools and applications. This allows users to connect their existing tech stack, synchronize data across platforms, and create a more cohesive work environment.

Smartsheet Pricing

• Smartsheet offers a range of pricing plans tailored to meet the needs of individuals, teams, and organizations of all sizes. The plans include Pro, Business, Enterprise, and Advanced Work Management, each with varying features and capabilities. Pricing starts at $9 per user per month when billed annually. Visit the Smartsheet pricing page for more details.

Pro

The Pro plan is priced at $9 per user per month billed annually or $12 per user per month billed monthly. It is ideal for individuals and small teams wanting to track, share, and manage projects. Features include unlimited sheets, reports, dashboards, and forms; up to 250 automation actions per month; Gantt, grid, card, and calendar views; rich formulas; and unlimited free viewers.

Business

The Business plan costs $19 per user per month billed annually or $24 per user per month billed monthly. Suitable for businesses looking to align people, projects, and programs, it includes all Pro features plus unlimited automations, unlimited free guests, admin capabilities, timeline view, team workload tracking, 1 TB of attachment storage, and advanced reporting capabilities.

Enterprise

The Enterprise plan offers custom pricing tailored to larger organizations needing advanced control and security. It includes all Business features plus SAML-based SSO, directory integrations, unlimited attachment storage, WorkApps, Work Insights, Enterprise Plan Manager, and advanced administrative controls.

Advanced Work Management

Advanced Work Management is designed for organizations aiming to manage large-scale portfolios of work and connect across their systems. Offering custom pricing, it includes all Enterprise features plus premium capabilities like Control Center, Dynamic View, Data Shuttle, Calendar App, Pivot App, DataMesh, connectors for Salesforce and Jira, and premium support.

Smartsheet Capterra Review Summary

Smartsheet receives largely positive reviews on Capterra, with users praising its versatility and collaborative features. The tool is highly rated for its project management capabilities and user-friendly interface.

• Link to Reviews

Pros

• Excellent hub for information storage and group collaboration
• User-friendly interface with intuitive design
• Robust project management capabilities including real-time reporting
• Seamless integration with popular tools

"Smartsheet is a great hub for information storage and group collaboration. I like that it's basically an excel sheet where you can attach documents and ..." Source

Cons

• Can be difficult for beginners to navigate
• Add-ons can become expensive
• Some users may find the learning curve steep

"Though it is a solid project management tool, Smartsheet isn't for everyone." Source

Smartsheet would be an excellent choice for teams seeking a versatile project management tool with strong collaborative features. However, it may not be ideal for small businesses with limited budgets due to the cost of add-ons, or for those who prefer a simpler, more straightforward interface.

Smartsheet G2 Review Summary

Smartsheet receives overwhelmingly positive reviews on G2. Users praise its ease of use, automation capabilities, and productivity-enhancing features. The tool is consistently ranked highly in various G2 reports and awards.

• Link to Reviews

Pros

• Easy to use and intuitive
• Powerful automation capabilities
• Excellent for team collaboration and project management
• Versatile and customizable

"Smartsheet is the perfect productivity tool for teams who want to drive efficiency!" - Source

Cons

• Learning curve for advanced features
• Some users may find it overwhelming at first

"Based on 7055 Smartsheet reviews and verified by the G2 Product R&D team. Each user can view their list of tasks to be completed without having access to other..." - Source

Smartsheet is an excellent choice for businesses of all sizes looking to streamline their work processes and improve team collaboration. However, it may require some initial training for users to fully leverage its advanced features.

Reddit Review Summary

Sentiments about Smartsheet are mixed, with users praising its collaboration features and project management capabilities, while others express frustration with performance issues and security concerns. The tool seems to have both strong advocates and critics among users.

Pros

• Excellent for structured collaboration and organization, especially for businesses of all sizes
• Offers useful features like forms, dashboards, reports, and automations

"It's the best structured collaboration and organization tool for any business, large or small. I literally live in SS every single day." - Source

Cons

• Lack of basic security features, such as password restrictions
• Performance issues, with some users reporting it as "unbearably slow"

"Smart Sheet has always had a hit of a save lag for me. I hate smart sheet in general. I think it only does well because they have a strong sales team." - Source

Smartsheet appears to be a good fit for businesses looking for a collaborative project management tool with robust features, but may not be ideal for those requiring advanced security measures or handling large datasets that demand high performance.

Smartsheet

• LinkedIn URL

Smartsheet is an enterprise work management platform with over 151,900 followers on LinkedIn. The company is publicly traded (NYSE: SMAR) and focuses on aligning people and technology to help organizations move faster and drive innovation. LinkedIn Learning offers online training courses for Smartsheet, covering fundamentals to advanced topics. The CEO, Mark Mader, has a visible presence on LinkedIn with over 8,100 followers. Smartsheet integrates with other platforms like LinkedIn through services such as Zapier, enhancing its connectivity and functionality.

Smartsheet's TrustPilot Reviews

The sentiments for Smartsheet on TrustPilot are overwhelmingly negative. Users express significant dissatisfaction with the product and customer service.

Link to Reviews

Pros

• User-friendly interface
• Helpful for team collaboration
• Flexible project management features

"I love using Smartsheet to collaborate with clients and cut down on emails to collect data, get approvals, and share data." - Liz D, Federal Program Manager

Cons

• Expensive pricing, especially with renewals
• Poor customer service
• Limited functionality compared to competitors

"Smartsheet sent us a renewal notice with the cost increasing by nearly 100% from the previous year. They did not respond to questions regarding ..." - Reddit user comment

Smartsheet might be suitable for teams familiar with spreadsheet-based project management who need basic collaboration features. However, it may not be ideal for those seeking advanced project management tools or cost-effective solutions.

Who Smartsheet Is Best For

Smartsheet is a versatile work management platform that caters to a wide range of businesses and teams, from small startups to large enterprises. It's particularly well-suited for teams that require a flexible, collaborative tool to manage projects, automate workflows, and streamline processes.

For go-to-market (GTM) teams, Smartsheet can be an invaluable asset. Its robust features, such as real-time reporting, Gantt charts, and customizable dashboards, enable sales, marketing, and customer success teams to align their efforts, track progress, and make data-driven decisions. GTM teams can use Smartsheet to:

• Manage product launches and marketing campaigns
• Track sales pipelines and revenue forecasts
• Monitor customer onboarding and support processes
• Collaborate cross-functionally to ensure seamless execution

The size of the GTM team can vary greatly depending on the organization, but Smartsheet is designed to scale with your needs. Small teams of 5-10 members can benefit from its user-friendly interface and basic collaboration features, while larger teams of 50+ can leverage advanced capabilities like automation, integrations, and enterprise-grade security.

However, Smartsheet may not be the best fit for every team. Its extensive features and customization options can come with a learning curve, and some users may find the interface overwhelming at first. Additionally, teams with highly specialized needs or niche requirements may find that Smartsheet lacks certain industry-specific functionalities.

Overall, Smartsheet is an excellent choice for GTM teams that value flexibility, collaboration, and the ability to adapt to changing business needs. Its wide range of features and scalability make it a top contender for teams of all sizes looking to optimize their work management processes.

Final Thoughts

Smartsheet is a powerful and versatile work management platform that offers a wide range of features and benefits for teams and organizations of all sizes. With its user-friendly interface, robust collaboration tools, and extensive customization options, Smartsheet empowers users to streamline their projects, automate workflows, and drive productivity.

Whether you're a small startup or a large enterprise, Smartsheet can adapt to your unique needs and help you achieve your goals more efficiently. Its ability to centralize information, provide real-time visibility, and integrate with other popular tools makes it an invaluable asset for go-to-market teams looking to align their efforts and make data-driven decisions.

While Smartsheet may have a learning curve for some users and may not be the perfect fit for every team, its overall value proposition is strong. By leveraging its powerful features and scalability, organizations can optimize their work management processes, enhance collaboration, and ultimately drive success in today's fast-paced business environment.

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