Enhance your customer experience and streamline operations with LivePerson’s Conversational Cloud platform. Engage your audience where they are, anytime, with personalized, automated messaging.

What is LivePerson?

LivePerson is a leading Conversational AI platform designed to revolutionize customer interactions. Their core offering, the Conversational Cloud, enables businesses to engage with customers through AI-driven messaging across web, mobile, social, and voice channels.

Founded to bridge the gap between companies and their customers, LivePerson leverages cutting-edge AI and automation to deliver seamless, personalized experiences. The platform is tailored for enterprises looking to shift from traditional call centers to modern digital engagement methods, ensuring efficient and meaningful interactions at scale.

LivePerson’s robust infrastructure provides the flexibility to manage high volumes of customer interactions while maintaining security and compliance. This makes it a go-to solution for large enterprises aiming to enhance customer satisfaction and operational efficiency.

The Go-to-Market Challenges LivePerson Solves

1. Shifting Interactions from Legacy Channels to Modern Messaging

• Consumers prefer messaging for its convenience and flexibility over voice calls.
• LivePerson supports digital channel engagement, meeting customers where they are.
• Deflecting calls to messaging channels reduces costs and improves efficiency.

2. Scaling Personalized Conversations with Automation and AI

• Difficulties in scaling 1:1 personalized service cost-effectively.
• AI and automation handle common requests and inquiries.
• Virtual agents provide 24/7 service, and AI assists human agents.

3. Enabling Seamless Omnichannel Customer Journeys

• Customers often hop between multiple touchpoints.
• LivePerson unifies conversations across channels for a consistent experience.
• Context is preserved when moving between self-service and agent assistance.

4. Optimizing Customer Experiences with Data-Driven Insights

• Requires deep insights to understand customer needs and optimize journeys.
• Provides rich conversational analytics to surface intents and sentiment.
• AI-powered recommendations continuously improve conversation quality.

5. Achieving Enterprise-Grade Security and Scalability

• Complex security, compliance, and scalability needs of large enterprises.
• Designed to support demanding enterprise deployments.
• Robust security controls and certifications align with industry regulations.

By addressing these challenges, LivePerson empowers enterprises to transform customer engagement through AI-driven, personalized, and convenient conversational experiences.

The Benefits of LivePerson

Increase Conversions with AI-Powered Conversations

• Uses natural language processing to understand customer intent.
• Bots handle routine inquiries, seamlessly handing off to human agents.
• Drives higher conversion rates with instant, personalized engagement.

Provide Omnichannel Engagement

• Engage customers on their preferred channels, including messaging apps, SMS, voice, and web.
• Conversations can start on one channel and continue on another without losing context.
• Maintain a consistent brand experience across all channels.

Gain Actionable Insights to Optimize Performance

• Analyzes conversations to surface trends, customer intents, and agent performance.
• Real-time dashboards provide visibility into key metrics.
• Use data and insights to continuously optimize operations and drive better outcomes.

Improve Operational Efficiency

• Automate routine inquiries with bots to reduce agent workload.
• Dynamic routing connects customers to the best-skilled agent.
• Agent workspace provides necessary context and tools for efficient resolution.

Integrate with Key Go-to-Market Systems

• Integrates with CRMs like Salesforce to provide customer context.
• Syncs conversational data with analytics platforms and data warehouses.
• Customizable with APIs and SDKs to build on top of core capabilities.

User Reviews of LivePerson

G2 Reviews

• Overall Rating: 4.2/5
• Top Competitors: Intercom, Zendesk, Drift

Positive Quotes:

1. "They understand deeply, the services they provide and continually see how to improve them." - Joe D. [4.5/5]
2. "Most advanced digital customer service platforms." - Verified User in Financial Services [5/5]
3. "LivePerson" - Axel V. [5/5]

Concerns:

• Missing Features
• Inadequate Reporting
• Limited Features
• Learning Curve
• Poor Reporting

General Sentiment: Overall, LivePerson is well-regarded for its advanced AI capabilities and customer service improvements. However, some users find the learning curve steep and reporting features lacking.

Positive Reviews:

• Effective AI integration
• High customer satisfaction
• Robust security features

Negative Reviews:

• Steep learning curve
• Limited reporting capabilities
• Missing advanced features

Read more reviews on G2

Reddit Reviews

Overall Sentiment: Mixed but generally positive, with appreciation for the platform's capabilities but concerns about AI in customer service.

Most Relevant Resource: Put a chat widget on your website. No joke.

LinkedIn Activity

• LivePerson Company Page

Articles Discussing "No Search Results Found":

• No search results found - John Nemo
• Why am I getting no search results found error? - Brynne Tillman

Integrations and Compatibility

LivePerson integrates with numerous systems to ensure seamless operation within your tech stack. Key compatibility includes:

1. API Integrations - Exchange data with other software via APIs.
2. Native Integrations - Direct integrations with popular applications.
3. File Format Compatibility - Import/export data in standard formats.
4. Single Sign-On (SSO) - Unified logins with identity management systems.
5. Webhook Compatibility - Real-time event notifications.
6. Email Client Compatibility - Sync with email platforms like Gmail and Outlook.
7. Browser Compatibility - Operate seamlessly across various web browsers.
8. Mobile Compatibility - Mobile-responsive interfaces and dedicated apps.
9. Operating System Compatibility - Runs on Windows, Mac, Linux, iOS, and Android.

What to use LivePerson with

1. Copy.ai - Enhance content creation with AI.
2. Salesforce - CRM integration for a 360-degree customer view.
3. Marketo - Automate marketing flows triggered by conversations.
4. Drift - Complement LivePerson with conversational marketing.
5. 6sense - Combine insights for powerful sales and marketing.
6. Gong - Analyze interactions across multiple channels.
7. Outreach - Optimize sales communications.
8. Highspot - Surface the right content in conversations.
9. Gainsight - Turn insights into customer health scores.
10. Tableau - Visualize conversation analytics.

LivePerson FAQ

What does LivePerson do?

LivePerson is a leading Conversational AI platform that enables businesses to deliver personalized digital experiences through AI-powered messaging across various channels.

How easy is it to set up LivePerson?

Setup requires technical expertise, but LivePerson provides comprehensive onboarding services. Most deployments go live within weeks to a couple of months.

What makes LivePerson different from other similar tools?

LivePerson specializes in AI-driven messaging for large enterprises, offering advanced AI capabilities and industry-specific solutions.

Can LivePerson integrate with other tools and platforms?

Yes, it offers extensive integrations with CRMs, analytics platforms, and more through APIs and SDKs.

What are the pricing plans for LivePerson?

Pricing is customized based on conversation volume and required services. Contact sales for a personalized quote.

Is there a free trial available?

No self-serve trial, but custom demos are available to showcase capabilities.

Does LivePerson offer customer support?

Yes, 24/7 support is available through phone, email, and live chat, with options for premium support.

Who is LivePerson ideally suited for?

Large enterprises in industries like financial services, telco, retail, travel, and healthcare looking to transform customer engagement.

By integrating LivePerson with other best-of-breed sales and marketing solutions, businesses can build a powerful go-to-market tech stack that enhances the customer lifecycle.