Engage your website visitors and provide instant support with Chatra. Boost customer satisfaction and drive more sales effortlessly.

What is Chatra?

Chatra is a powerful customer communication tool designed to streamline and enhance interactions between businesses and their customers. It consolidates various communication channels, including live chat, email, social media, and chatbots, into one user-friendly platform. This integration allows businesses to manage all customer conversations from a single dashboard.

With Chatra, businesses can offer real-time support, engage website visitors proactively, and provide personalized assistance. The tool is designed to improve customer satisfaction, increase conversions, and optimize the efficiency of support teams. Whether you run an e-commerce store, a SaaS company, or any service-oriented business, Chatra helps you connect with your customers more effectively.

The Go-to-Market Challenges Chatra Solves

Chatra addresses several key problems businesses face when it comes to customer communication and support:

1. Disconnected customer conversations
   • Without a unified platform, customer interactions are often scattered across multiple channels like email, social media, and live chat. This makes it difficult to maintain context and deliver seamless support.
   • Chatra brings all these conversations into a single dashboard, enabling businesses to manage customer communication more efficiently.
2. Missed opportunities to engage website visitors
   • Many website visitors browse without engaging, even if they have questions or concerns that prevent them from converting.
   • Chatra's live chat and chatbot features allow businesses to proactively reach out to these visitors, answer their questions in real-time, and guide them towards a purchase.
3. Lack of real-time support
   • Customers often prefer immediate assistance over email support that can take hours or days.
   • With Chatra's live chat, businesses can provide instant support to customers, solving their issues and questions on the spot.
4. High support volume for common questions
   • Support teams can get overwhelmed answering the same routine questions over and over.
   • Chatra's chatbots can handle these common queries automatically, freeing up the team to focus on more complex issues that require a human touch.
5. Impersonal customer experiences
   • Without information on who the customer is and what they're interested in, support interactions can feel generic and impersonal.
   • Chatra's visitor monitoring provides businesses with customer context like location and browsing history, allowing for more personalized conversations.

By addressing these pain points, Chatra aims to help businesses improve customer satisfaction, increase conversions, and support their customers more efficiently.

The Benefits of Chatra

Engage Visitors in Real-Time

• Proactively start live chats with visitors to engage them while they browse your site.
• Set up targeted chat invitations to reach out to specific visitor segments at the right time.
• Customize the chat widget to match your brand and make it welcoming for visitors.

Provide Instant Customer Support

• Allow customers to easily start a live chat from any page to get their questions answered quickly.
• Manage all customer conversations from one unified inbox.
• Use canned responses to rapidly reply to common customer inquiries.

Gain Valuable Visitor Insights

• View detailed visitor information like location, pages viewed, time on site, etc.
• Track how visitors are interacting with your site in real-time.
• Automatically store transcripts of every conversation for later analysis.

Boost Conversions and Sales

• Engage with potential customers at key points in the buying journey to guide them to conversion.
• Integrate with tools like Salesforce and Hubspot to sync chat data with your CRM.
• Measure chat-driven conversions to understand the impact on revenue.

Scale Your Customer Communication

• Manage high chat volume by automatically assigning chats to available agents.
• Provide 24/7 support by offering a chatbot when your team is offline.
• Easily grow your support by adding new agents to your Chatra account as needed.

User Reviews of Chatra

G2 Reviews

Overall Rating: 4.2/5
Top 3 Competitors: Tidio, Intercom, Drift

Positive Quotes:

1. "Great Application to Manage Customer Chats!!" Chowdary P. [5/5]
2. "Quick response with chatbot" Tony R. [4/5]
3. "Chatra helped connect us to customers who needed help quicker." Stephanie D. [4/5]

Concerns:

• Performance is super good but, I feel like the pricing or the subscription fee is much higher compared to the market price.
• Chatra sometimes gets frozen while having a live session. Maybe there are server issues sometimes which need to be fixed.

General Sentiment: Chatra is well-received on G2, with users praising its real-time engagement and support capabilities. However, some concerns about pricing and occasional performance issues exist.

Positive Reviews:

• Easy to manage customer chats.
• Quick response time with chatbots.
• Helps connect with customers faster.

Negative Reviews:

• Higher pricing compared to competitors.
• Occasional freezing during live sessions.

Read more reviews on G2

Reddit Reviews

Overall Sentiment: Generally positive, with users appreciating its ease of use and effectiveness in customer engagement. Some concerns about cost exist.

Read relevant discussions on Reddit

Integrations and Compatibility

Chatra offers robust integration capabilities to fit seamlessly into your tech stack:

1. API integrations: Connect and exchange data with other software systems.
2. Native integrations: Plug-and-play setups with popular apps like Shopify, WordPress, and Mailchimp.
3. Third-party integrations: Use services like Zapier to connect Chatra with 1000+ apps.
4. File format compatibility: Import and export data in formats like CSV, XLS, and JSON.
5. Single sign-on (SSO): Log in using credentials from services like Google or Microsoft 365.
6. Webhook compatibility: Send real-time notifications or data to other systems.
7. Email integration: Integrate with email services for seamless communication.

What to Use Chatra With

For a comprehensive Go-To-Market tech stack, consider these tools:

1. Copy.ai: Automate GTM activities like content creation and lead generation.
2. HubSpot: Full suite for marketing automation, CRM, and customer support.
3. Salesforce: Manage customer data, deals, and pipelines.
4. Marketo: Lead management and email campaigns.
5. Outreach: Automate and optimize sales communications.
6. Gong: Analyze sales calls and meetings.
7. Zapier: Connect Chatra with 1000s of other apps.
8. Amplitude: Understand user behavior with product analytics.
9. Gainsight: Reduce churn and drive account expansion.
10. Drift: Conversational marketing platform with chatbots.

FAQ

What does Chatra do?

Chatra is a multichannel customer support platform. It enables businesses to provide real-time customer service through live chat, chatbots, email, and social messaging.

How easy is it to set up Chatra?

Setting up Chatra is simple. Add the Chatra widget to your website by copying and pasting a JavaScript code snippet. Basic chat functionality goes live in under 10 minutes.

What makes Chatra different from other similar tools?

Chatra stands out for its multichannel capabilities. Manage chats, emails, and social messages from one dashboard. It also offers powerful visitor monitoring for personalized support.

Can Chatra integrate with other tools and platforms?

Yes, Chatra offers native integrations with Shopify, WordPress, Mailchimp, Slack, Google Analytics, and more. It also has a flexible API for custom integrations and a Zapier integration.

What are the pricing plans for Chatra? Are there any hidden fees?

Chatra offers three pricing tiers: Free, Essential ($19/agent/month), and Pro ($29/agent/month). No setup fees, hidden costs, or long-term contracts.

Is there a free trial available, and what features are included?

Chatra offers a 14-day free trial on the Pro plan. Access all features with no credit card required. After the trial, subscribe to a paid plan or downgrade to the Free version.

Does Chatra offer customer support?

Yes, Chatra provides support via email and live chat. The support team is available 24/5. Pro plan subscribers get priority support.

Who is Chatra ideally suited for?

Chatra is suited for e-commerce stores, SaaS companies, service businesses, startups, and SMBs. Any business needing prompt, personalized customer experiences can benefit from Chatra.