Experience a cloud-based phone system designed to boost productivity, enhance customer service, and simplify remote work.

What is Aircall?

Aircall is a powerful cloud-based phone system tailored for modern businesses. It enables seamless communication for sales and support teams, whether they're in the office or working remotely. Aircall’s intuitive platform integrates effortlessly with popular CRM and helpdesk tools, streamlining workflows and enhancing team productivity.

With Aircall, setting up and managing your phone system is a breeze. There's no need for hardware or technical expertise. The platform offers features like call recording, IVR, power dialing, and real-time analytics, making it an invaluable asset for any business aiming to improve communication and operational efficiency.

The Go-to-Market Challenges Aircall Solves

Aircall provides a cloud-based phone system that helps businesses solve several key communication challenges:

1. Enabling Remote and Distributed Teams
   • Work from anywhere using computers or mobile devices.
   • Internet-based calls eliminate the need for physical desk phones.
   • Perfect for remote teams, hybrid workforces, and companies with multiple offices.
2. Improving Customer Support
   • Advanced call routing ensures quick connection to the right agent.
   • Integrations with CRMs and helpdesk tools provide personalized service.
   • Call recording and monitoring help train agents for high-quality support.
3. Increasing Sales Team Productivity
   • Click-to-dial enables quick calls directly from CRMs.
   • Power dialer boosts call volume by auto-dialing through a list of prospects.
   • Real-time coaching tools like call whispering train and motivate reps.
4. Providing Visibility into Call Activity
   • Real-time dashboards display live call data.
   • Managers gain insights into call trends and team performance.
   • Call data syncs with CRMs for thorough reporting.
5. Streamlining Phone System Administration
   • Easy-to-use web-based interface for managing users and settings.
   • No hardware installation; Aircall handles the infrastructure.
   • Scales seamlessly from startups to enterprises with user-based pricing.

In summary, Aircall supports remote teams, enhances customer service, drives sales, offers actionable insights, and simplifies phone system management—all in one platform.

The Benefits of Aircall

Streamlined Phone Communication

• Make and receive calls from anywhere.
• Easily set up phone numbers, call routing rules, and IVR menus.
• High audio quality for clear conversations.

Productivity-Boosting Integrations

• Integrates with CRM and helpdesk tools like Salesforce, HubSpot, Zendesk.
• Automatically log call activity to keep data in sync.
• Click-to-dial and automatic call logging save time for reps.

Powerful Call Analytics

• Real-time dashboards for call volume, agent performance, and more.
• Filter and export call data for deeper analysis.
• Optimize resourcing and call flows using insights.

Collaborative Contact Center

• Shared inbox for managing voicemails, missed calls, and SMS.
• Warm transfer and call whispering for agent collaboration.
• Real-time user presence indicates availability for calls.

Flexible & Scalable

• Quickly add new users and phone numbers as your team grows.
• Per-user pricing with no long-term contracts.
• Reliable infrastructure with 99.99% uptime.

User Reviews of Aircall

G2 Reviews

Overall Rating: 4.3/5
Top 3 Competitors: RingCentral, Dialpad, Nextiva

Top Positive Quotes:

1. "Ease of Use" Brett C. 5.0/5
2. "Simple and easy to use" Bryan W. 4.5/5
3. "Efficient. Reliable" Tyler D. 5.0/5

Concerns:

• Call Issues
• Connection Issues
• Dialer Issues
• Performance Issues
• Limited Features

General Sentiment: Aircall is well-regarded for its ease of use and reliability, though some users report issues with call quality and connectivity.

Positive Reviews:

• User-friendly interface
• Seamless integrations
• Reliable call quality

Negative Reviews:

• Occasional call drops
• Connection issues
• Limited advanced features

Read more reviews on G2

Reddit Reviews

Overall Sentiment: Reddit users generally appreciate Aircall's ease of use and integration capabilities. However, some concerns about pricing and call quality persist.

Relevant Resources:

• Outbound Sales Reps & Leaders
• Cloudphone Recommendations for Pipedrive Users
• AI and Business Growth
• Telephony Opinions/Recommendations
• AI Powered Call Center Software

LinkedIn Activity

Top Posts and Articles:

1. Matt Doyon delivering training at Aircall
2. Senior Product Manager Job Posting
3. Optimizing Your Outbound Tech Stack
4. Essential AI Tools for Business
5. Customer Service Software for Startups

Visit Aircall on LinkedIn

Integrations and Compatibility

Aircall offers a variety of integrations and compatibility options:

1. Native Integrations: Pre-built integrations with popular CRM and helpdesk tools like Salesforce, HubSpot, and Zendesk.
2. API Integrations: Open API for custom integrations.
3. Webhooks: Real-time notifications for automated workflows.
4. File Imports/Exports: Supports data exchange in CSV, JSON, and XML formats.
5. Third-Party Integration Platforms: Connects with platforms like Zapier for enhanced workflows.
6. Browser Extensions: Integrations directly within the browser.
7. Single Sign-On (SSO): Allows access using a single set of credentials.

What to Use Aircall With

1. Copy.ai Workflows: Automate key marketing and sales workflows. Integrates with your CRM and communication tools.
2. Salesforce: Manage customer relationships and track sales pipeline. Integrates with Aircall for automatic call logging.
3. HubSpot: Attract visitors, convert leads, and close customers. Track calls as part of lead nurturing campaigns.
4. Zendesk: Centralize customer support interactions. Click-to-call from support tickets with Aircall integration.
5. Outreach: Optimize sales outreach across email, phone, and social. Efficient call workflows with Aircall.
6. Gong: Analyze customer interactions with AI. Gain insights from sales calls with Aircall.
7. LinkedIn Sales Navigator: Target buyers and engage with personalized outreach. Follow up via Aircall.
8. Drift: Engage website visitors in real-time with chatbots and live chat. Escalate to live calls with Aircall.
9. Intercom: Onboard, activate, and support customers at scale. Provide phone support alongside chat with Aircall.
10. Zapier: Connect apps and services for automated workflows. Use it to sync Aircall with 2000+ apps.

Aircall FAQ

What does Aircall do?‍

Aircall is a cloud-based phone system designed for efficient and productive customer conversations. It offers features like call recording, IVR, power dialing, and real-time analytics.

How easy is it to set up Aircall?‍

Setup is quick and simple. No hardware or technical expertise needed. Set up phone numbers, users, and call routing rules in just a few clicks.

What makes Aircall different from other similar tools?‍

User-friendly design focused on sales and support teams. Easy administration and a wide range of one-click integrations with popular CRMs and helpdesk tools.

Can Aircall integrate with other tools and platforms?‍

Yes, Aircall offers native integrations with over 85 business tools. It also provides an open API, webhooks, and Zapier integration.

Does Aircall offer customer support?‍

Yes, via email, chat, and phone. 24/7 phone support for Professional and Custom plans. Extensive online help center available.

Who is Aircall ideally suited for?‍

Perfect for sales and customer support teams. Especially popular among B2B SaaS companies and call centers. Scales well for teams of 5 to 100+ users.