Acquire streamlines customer communication across multiple channels. Elevate your support experience with a single, powerful platform.

What is Acquire?

Acquire is a comprehensive customer support platform designed to unify messaging, voice, video, and workflows. It brings all customer conversations into one easy-to-use interface. This tool is essential for businesses aiming to provide exceptional omnichannel customer experiences.

Acquire caters to various communication needs by consolidating chat, email, SMS, and social media interactions. It integrates seamlessly with popular CRMs, offering a unified view of customer history. Acquire's automation features enhance agent productivity, making it a must-have for growing businesses.

The Go-to-Market Challenges Acquire Solves

Acquire addresses several key challenges businesses face in delivering effective customer support across digital channels:

1. Fragmented customer communication
   • Customer conversations often siloed across different channels like chat, email, SMS, and social media.
   • Leads to a disjointed customer experience and lack of context for support agents.
   • Acquire brings all channels together in one interface.
2. Inefficient agent workflows
   • Managing high volumes of customer queries from multiple channels is challenging.
   • Lack of intelligent routing and prioritization affects response times.
   • Acquire provides powerful workflows and automations to streamline agent efficiency.
3. Lack of real-time engagement
   • Customers increasingly prefer live channels like chat and messaging for urgent support.
   • Voice and video interactions are crucial for personal connections.
   • Acquire offers built-in live messaging, voice, and video calling functionality.
4. Missing context and customer insights
   • Agents often lack the full context of a customer's history and interactions.
   • Repeating information frustrates customers.
   • Acquire provides a unified customer view with context from past conversations and CRM data.
5. Difficulty in scaling support operations
   • Growing customer bases and support requests make scaling challenging.
   • Adding more agents is not cost-effective.
   • Acquire combines agent productivity tools with knowledge base and chatbot features to support scale.

The Benefits of Acquire

Consolidate Your Customer Communication Channels

• Acquire provides a unified inbox for all customer conversations from chat, email, SMS, and social media.
• Manage and respond to inquiries from multiple channels using a single interface.
• Improve response times and ensure no customer messages are missed.

Offer Convenient Live Chat Support

• Embed Acquire's customizable live chat widget on your website for real-time engagement.
• Allow customers to instantly connect with support agents without leaving your site.
• Reduce friction and boost conversions by proactively helping customers.

Collaborate Seamlessly Across Teams

• Use Acquire's shared inbox to assign conversations to the right team members.
• Collaborate behind the scenes using internal notes.
• Maintain full conversation history and context as inquiries pass between teams.

Leverage Chatbot Automation

• Deploy Acquire's no-code chatbot builder to automate responses to common questions.
• Free up support teams for more complex interactions.
• Provide 24/7 assistance and improve self-service options.

Gain Actionable Customer Insights

• Access analytics on key support metrics like first response time and resolution time.
• Identify trends and recurring issues based on conversation tags and topics.
• Use Acquire's real-time dashboard to track team performance.

User Reviews of Acquire

G2 Reviews

• Overall Rating: 4.9/5
• Top Competitors: iDeals Virtual Data Room, Grata, Datasite Diligence Virtual Data Room

Positive Quotes:

1. "Very positive experience listing bootstrapped business on acquire!" Verified User - 5.0 out of 5
2. "Helped Me Tremendously As A First Time Seller!" Verified User - 5.0 out of 5
3. "The Best Platform for any Business" Verified User - 4.0 out of 5

Concerns:

• Unreliable Buyers
• Improvement Needed
• UX Improvements
• Access Control
• Inadequate Search Functionality

General Sentiment: The overall sentiment on G2 is highly positive. Users appreciate the platform's ease of use and robust feature set.

Positive Reviews:

• Easy setup and user-friendly interface.
• Excellent customer support.
• Comprehensive integrations with other tools.

Negative Reviews:

• Needs improvement in buyer reliability.
• Some users find the UX could be better.
• Search functionality needs enhancement.

Link: G2 Reviews

LinkedIn Activity

• Unfortunately, no specific search results are found.
• Speculative posts could include troubleshooting tips, user frustrations, or solutions to improve search relevancy.
• Link: Acquire on LinkedIn

Integrations and Compatibility

When evaluating SaaS tools, consider the following for integration and compatibility:

1. Prebuilt integrations and connectors - Simplify efforts with proven integrations.
2. APIs and customization options - Ensure the tool offers robust APIs for custom integrations.
3. Data model and architecture compatibility - Ensure smooth data exchange.
4. Security and access control compatibility - Maintain security with compatible models.
5. Scalability and performance - Integrated systems should scale and perform well together.
6. Vendor's integration enablement - Look for vendor support in enabling integrations.

Frequently Asked Questions About Acquire

What does Acquire do?

Acquire unifies messaging, voice, video, and workflows into a single interface to streamline customer interactions.

How easy is it to set up Acquire?

Acquire is user-friendly and easy to set up, typically going live within a few days. Onboarding assistance is provided.

What makes Acquire different from other tools?

Acquire stands out with its unified platform, robust automation, and live engagement capabilities. Key features include live messaging and seamless CRM integrations.

Can Acquire integrate with other tools?

Yes, Acquire offers integrations with popular tools like Salesforce and Zendesk. It also provides a robust API for custom integrations.

What are the pricing plans for Acquire?

Acquire offers transparent pricing with Essential, Pro, and Enterprise plans. Detailed pricing is available on the Acquire website.

Is there a free trial available?

Yes, a 14-day free trial is available, giving access to all Pro plan features without requiring credit card information.

Does Acquire offer customer support?

Acquire provides 24/7 support for paid plans and comprehensive customer support. Free trial users can access support during regular business hours.

Who is Acquire ideally suited for?

Acquire is ideal for businesses of all sizes looking to enhance customer support, particularly in e-commerce, SaaS, financial services, and healthcare.